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Knowledge base
Oxygen IT
Help Guides
12
Does it need a license? New Office 365 email address
Exchange Server Client Supportability Matrix
Reset Office365 Multi-Factor Authentication
Trace & Recover Emails
How to Sync Planner Tasks to Outlook Calendar
See all 12 articles
Soft SIP Phone
1
Zoiper Setup
Security Advice
Identify Scams
4
Recognising A Phishing Attacks
Reporting Phishing Scam to ACCC
Auspost Scam Emails
ATO Scam Emails
How to Guides
2
How to Prevent Crypto Virus
How to Decrypt a .crypt Ransomware File
Useful Information
1
Ransomware Types & Decryptors List
Troubleshooting
2
Remove CryptoLocker Virus (Removal Only)
Crypto Viruses File Recovery using Shadow Copy Data
Domain Names & WebHosting
Domain Names
4
Transferring Domain Names
Login into your Domain account
Managing your Domains
Register a New Domain
Printers
Print
1
Konica Minolta Support Information
Fax
1
Telstra FaxStream Fax Test Service
Microsoft
Internet Explorer
1
Reset/Restore IE Defaults
Software
2
Outlook App for iOS and Android
OneDrive for Business Cache fix
Sharepoint
1
Enable SharePoint Online sync for Mac
Office 365
10
Office 365 Installing User Guide
Office 365 Installer Stuck at 90%
Office 365 Activation Wizard Blank
Uninstalling Office 365 Click-to-Run Components
How to Add Members to a Group as Group Owner in 365
See all 10 articles
Email
9
Adding another user or shared mailbox to your Outlook 2007.
Outlook 2010 - Granting Delegate Access to your Email
Adding another user or shared mailbox to your Outlook 2010 / 2013.
Shared Mailbox - Sent Items
How to find your Company Group Emails
See all 9 articles
VPN
4
Connecting to a VPN on Windows 8 / 8.1
Connecting to a VPN Windows 10
Install Cisco VPN client on Windows 10
Fix L2TP VPNs on Windows 7/8/10/2008/R2/2012
Windows
5
Upgrade from Windows 10 Home to Pro
Downgrade After Windows 10 Update
Opening ZIP Files with a Incorrect File Format
Fixing Firefox Cache Settings
Fixing Active Desktop Recovery error on Windows XP
Apple
AirPlay
1
AirPlay Not Appearing on Mac
Mac OS
2
How to Erase and Reinstall Mac OS X
Silently Record screencaps in macOS
iPhone/iPad
4
Reseting iPhone / iPad / iPod to factory settings without computer.
Resetting an iPhone with a cable and Mac
Manually Sync PDF files from iBooks to iPad
How to Transfer data from your old iPhone to your new iPhone
Software
3
Manually download Mac OSX updates
Using Messages (formerly iChat) on Mac OSX
Open an app from an Unidentified Developer
Printing
1
Add a Printer from a Windows Server to a Mac Workstation
Mac Mail
0
VPN
1
Setting up VPN on iPhone iOS 7
Google
Android
2
Reseting Android to factory settings
Setting up Office 365 Email on Android Phone or Tablet
Drive
2
Common Google Drive Errors
Install Google Drive on your Mac/PC
Mail
3
Setting up App specific passwords with gmail account in Mac Mail
Setup Out of Office in Gmail
Setting Up Alerts in Google Alerts
Remote
1
How to Use Google Remote Desktop on Google Chrome
VPN
1
Setting up VPN on Android Phone or Tablet
Chromecast
7
How to Cast your Laptop Screen to a Chromecast
How to Cast from your Phone or Tablet
How to Mirror your Phone on Chromecast
Setup Guest Mode on Chromecast
Connect via Guest Mode on Chromecast
See all 7 articles
Printer
1
Setup Google SMTP on Printer for Scanning
SMK Lawyers
Avaya
1
How to: Connect to Avaya IP Office Manager
Support Guides Oxygen IT
Support
5
How to Contact Oxygen IT
How to Submit a Ticket Online
How to use the Oxygen IT Helpdesk
How to Setup Teamviewer for Remote Support
RDP on Azure AD
Networking
2
How to setup a UniFi device with a base configuration
Ubiquiti Dream Machine - How to connect your NBN HFC to SIP with VLAN 2 - TPG
Desktop Phones
7
Cisco SPA - Description of What Various Buttons Do.
Cisco SPA - Finding Phone IP Address
Cisco SPA - How to Transfer a Phone Call
Siemans Optipoint 410 - Call Forwarding
Digium D40 - Configuring Phone
See all 7 articles
Useful Software
6
Windows Sysinternals Tools
WinPatrol
Decrap - Bloatware Remover
AdwCleaner
Ninite - Bulk Application Installer
See all 6 articles
Emails
5
Office 365 Webmail Login Link
Editing Distribution Group via Webmail
Disable Clutter in Office 365
Add a Shared Mailbox to your Office 365 Webmail Inbox
Recurring Out of Office auto reply for certain days of the week
Windows OS
2
Obtaining information about your Windows computer
Finding an IP Address on Windows Computer
Phones
1
Setting up Office 365 Exchange Email on an iPhone
Macintosh OS
3
Obtaining information about your Apple computer.
PRAM Reset
SMC Reset
Apple iPhone
0
Google Android
1
Setting up Email on Android Phone or Tablet
Polycom Phones
1
How to Flash a Polycom phone