Prerequisite

Insure Google Chrome is installed. If you can’t find it on the taskbar or in the start menu please try to install it:

  • In Internet explorer browse to www.google.com.au/chrome
  • Click the “Download Chrome Now” button.
  • Untick the “Set Chrome as my default browser” checkbox and click the “Accept and Install” button.
  • Chrome should install, if any security warnings come up select to option to allow it to run.


Google Remote Desktop Install

Open a new tab in Google Chrome by clicking the button at the top of your browser

Go to https://chrome.google.com/webstore/detail/chrome-remote-desktop/gbchcmhmhahfdphkhkmpfmihenigjmpp


Click the then add



Chrome Remote Desktop app will now be downloaded to the Chrome App Launcher




Click the Chrome Remote Desktop then click add



Accept the Permissions




Then select either

  • Remote Assistance - Share your computer with 3rd Parties

  • Remote Access - Control your computer Remotely



Remote Assistance


Click the Get Started button that appears in the "Remote Assistance" box



In Remote Assistance click on the Share button.


6. This should bring up a window with a code. Give the code to the IT support consultant so they can remote to your system and assist.



Remote Access


Click the Get Started button that appears in the "My Computers" box, click it to display remote connection options.



Click Enable remote connections.



Chrome Will then download the Remote Host Installer



Install then Enter a PIN then click Ok



Now you can go to another Computer and Open Chrome Remote Desktop


Click on your Computer Name and Connect using the PIN