Setting up a Shared Mailbox on your iOS device (iPhone, iPad)


  1. Go to SettingsMail > Add account  (in iOS 11 go to SettingsAccounts & PasswordsAdd account).
  2. Select Other from the list of types.
  3. Tap Add Mail Account.
  4. Enter a name for the mail account (e.g. Shared Mailbox)
  5. Enter the email address of the shared mailbox
  6. Enter the password of a mailbox that has access to the shared mailbox (e.g. your own password)
  7. Enter a description for the mailbox (e.g. Shared Departmental Mailbox)
  8. Tap Next.
  9. Select IMAP
  10. Fill in the following:
    Under Incoming Mail Server
    Host Name: outlook.office365.com
    User Name: enter the email address of the account that has access to the shared mailbox, followed by a "\" and then the email address of the shared mailbox itself (e.g. firstname.lastname@utoronto.ca\shared.mailbox@utoronto.ca)
    Password: Enter the password of the mailbox with the permission to access the shared mailbox

    Under Outgoing Mail Server
    Host Name: smtp.office365.com
    User name: Enter the email address of the mailbox with the permission to the shared mailbox (e.g. your firstname.lastname@utoronto.ca email address)
    Password: Enter the password of the mailbox with the permission to access the shared mailbox

    iOS Shared Mailbox O365
  11. Tap Next, then tap Save.
  12. In the next screen, choose which items to sync and tap Save.
  13. Exit Settings and start the Mail app.



**NOTE: If you get an IMAP error message saying that the user name is incorrect- try dropping off the domain eg: replace supervisors@cruise1st.com.au with supervisors