Remedy

Submitting SRM tickets via IBM Remedy

Submit a Staff Onboarding request (eg. New User Hire)
Locate the Staff Onboarding task by either browsing the category menu Or using the search box. Note that from this point onwards, additional ...
Mon, 4 Mar, 2019 at 9:18 AM
How To Close a Remedy Ticket
Fill in all the fields accordingly. I.E. as follows: 1.  ASSIGNMENT 2. RESOLUTION TAB 3. SET TO RESOLVED 4. C...
Mon, 4 Mar, 2019 at 9:09 AM
Submit a Network ID Recertification request (eg. Account Country Relocation)
Locate Account Services and click Request Now Under Network Access, Select Network ID and Recertification from the dropdown menu Then fill in...
Mon, 4 Mar, 2019 at 9:18 AM